Scent Studio is an online fragrance store based in the United Arab Emirates, offering a curated selection of luxury and niche perfumes from trusted fragrance brands.

We strive to source our products through trusted suppliers and distributors. Packaging or bottle designs may occasionally vary due to manufacturer updates or regional packaging differences.

If you have questions regarding a product, our customer support team will be happy to assist you.

Scent Studio operates in the United Arab Emirates.

For customer support inquiries:

Trade name: Scent Studio

Customer Support: Monday – Saturday ( 10:00 AM to 10:00 PM)

Phone: +971 52 903 0932

Email: contact@scentstudio.ae.

Physical Address: Al Ghazal Mall, First Floor, Shop No. 28, Dubai, United Arab Emirates

We currently accept Visa, Mastercard, American Express (Amex), Discover, Diners Club, UnionPay, Samsung Pay, Tabby (Pay Later), Cash on Delivery (COD).

All online payments are processed securely through N-Genius Online by Network.

Yes, Cash on Delivery (COD) is available for eligible orders within the UAE.

Yes. We offer installment payments through Tabby, subject to Tabby’s approval and terms.

Yes. Once your order is successfully placed, you will receive an order confirmation email or message with your order details.

Orders are processed within 1–2 business days, and once shipped, delivery across the UAE typically takes 1–3 business days, depending on the destination and courier operations.

Customers in select areas of Dubai may receive their orders sooner, subject to courier availability and order processing times.

Orders are processed within 1–2 business days. Once shipped, delivery across the United Arab Emirates typically takes 1–3 business days, depending on the destination and courier operations.

Delivery times may be longer during public holidays, peak seasons, or due to unforeseen courier delays.

Yes. Once your order is shipped, you will receive tracking information to monitor your delivery status.

Yes. We currently offer free shipping within United Arab Emirates.

Returns may be accepted for:

• damaged products,
• defective items,
• incorrect items received,
• unopened and unused products in original condition.

Opened or used fragrances are generally not eligible for return for hygiene and safety reasons unless defective.

Return requests should be submitted within 14 days of delivery.

Please contact our customer support team with:

• your order number,
• description of the issue,
• and photos if applicable.

Approved refunds are returned to the original payment method within 10 business days( Monday – Saturday 10:00 AM to 10:00 PM).

Processing times may vary depending on your bank or payment provider.

Fragrance manufacturers occasionally update their packaging, bottle designs, labels, or product presentation without prior notice. As a result, the product you receive may vary slightly from the images displayed on our website. These updates are made by the brand and do not affect the authenticity or quality of the fragrance.

Fragrance longevity and projection can vary depending on:

• skin type,
• weather,
• storage conditions,
• and fragrance composition.

For best performance:

• store perfumes in a cool, dry place,
• away from direct sunlight,
• and keep bottles tightly closed when not in use.

No. Guest checkout may be available.

However, creating an account can help you track orders and manage your purchases more easily.

You may contact us anytime using the information below:

Scent Studio

Email: contact@scentstudio.ae.

Phone: +971 52 903 0932

Address: Al Ghazal Mall, First Floor, Shop No. 28, Dubai, United Arab Emirates

Customer Support Hours:

Monday – Saturday

10:00 AM – 10:00 PM