Terms of service

OVERVIEW

Welcome to Scent Studio! The terms “we”, “us” and “our” refer to Scent Studio. Scent Studio operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a secure and transparent shopping experience (the “Services”). Scent Studio is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein (these “Terms” or “Terms of Service”), describe your rights and responsibilities when using our Services.

Please read these Terms carefully before accessing or using our website. By accessing, browsing, or using any part of the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all the Terms and conditions of this agreement, then you may not access the website or use any Services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction while using the Services.

A breach or violation of any of the Terms may result in an immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve:

  • transmissions over various networks; and
  • changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from us.

SECTION 3 - PRODUCT INFORMATION & AUTHENTICITY

Scent Studio strives to provide accurate descriptions, images, and pricing information for all products listed on our website.

We make every effort to display product colors and packaging as accurately as possible. However, actual colors or packaging may vary slightly depending on your device settings or manufacturer packaging updates.

Scent Studio sources fragrances and perfumes through trusted suppliers and distributors. Product packaging, bottle design, or labeling may occasionally vary due to regional or manufacturer changes.

We reserve the right to:

  • modify or discontinue products without notice,
  • limit product quantities,
  • update product information or pricing at any time.

SECTION 4 - ORDERS & BILLING

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear fraudulent, unauthorized, or intended for resale.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our store.

Prices displayed on the website are listed in the applicable currency and may be subject to shipping charges or taxes where applicable.

Once an order has been confirmed and processed, cancellation requests may not always be possible.

SECTION 5 - SHIPPING & DELIVERY

We aim to process and deliver orders within the estimated delivery timeframe displayed on our website or at checkout.

Delivery times are estimates only and may vary due to courier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our control.

If you experience shipping delays or delivery issues, please contact our support team and we will do our best to assist you.

Risk of loss for products passes to the customer upon confirmed delivery to the shipping address provided during checkout.

SECTION 6 - RETURNS, REFUNDS & EXCHANGES

Purchases made through Scent Studio are subject to our Return & Refund Policy.

We accept return, exchange, or refund requests for:

  • damaged products,
  • defective items,
  • incorrect items received,
  • unopened and unused products returned in original condition.

Due to hygiene and safety reasons, opened or used fragrances may not be eligible for return unless defective.

For full details, please review our Return & Refund Policy available on our website.

SECTION 7 - THIRD-PARTY SERVICES & TOOLS

Certain content, products, or services available through our website may include materials or tools provided by third parties.

We provide access to such third-party services “as is” and without warranties or endorsements.

We are not responsible for examining or evaluating third-party content or websites and assume no liability for third-party materials, services, or websites.

SECTION 8 - ACCURACY OF INFORMATION

Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information on the website is inaccurate at any time without prior notice.

SECTION 9 - PROHIBITED USES

You may not use the website or its content:

  • for unlawful purposes,
  • to violate laws or regulations,
  • to infringe intellectual property rights,
  • to submit false or misleading information,
  • to upload malicious code or viruses,
  • to spam, scrape, or interfere with the website’s security features.

We reserve the right to terminate access for violations of these Terms.

SECTION 10 - INTELLECTUAL PROPERTY

All content on this website, including logos, branding, text, graphics, images, and website design, is the property of Scent Studio or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written consent.

SECTION 11 - DISCLAIMER OF WARRANTIES

We strive to provide accurate information and reliable Services; however, we do not guarantee that the Services will always be uninterrupted, secure, or error-free.

All products and Services are provided on an “as available” basis to the extent permitted by applicable law.

Nothing in these Terms limits any rights available to consumers under applicable consumer protection laws in the United Arab Emirates.

SECTION 12 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Scent Studio shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

This limitation does not exclude liability where such exclusion is prohibited under applicable law.

SECTION 13 - PRIVACY POLICY

Your submission of personal information through the website is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 14 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on our website.

Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 15 - GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of the Services shall be subject to the jurisdiction of the courts of the United Arab Emirates.

SECTION 16 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

WARDAT AL INJAZ PERFUMES L.L.C
License No.: 794516
Customer Support: Monday – Saturday, 10:00 AM – 10:00 PM
Phone: +971 4 288 8810
Email: contact@scentstudio.ae
Address: Shop No. 14, Ground Floor, Our New West Zone Mall, Mizhar, Dubai, United Arab Emirates.