Payment Policy

Accepted Payment Methods

At Scent Studio, we offer secure and convenient payment options for customers within the United Arab Emirates.

We currently accept the following payment methods:

Pay Later with Tabby

Customers may choose to pay in installments using Tabby, subject to Tabby’s approval and terms and conditions.

Secure Online Payments via N-Genius Online by Network

We accept secure online payments through N-Genius Online by Network using:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover
  • Diners Club
  • UnionPay
  • Samsung Pay

All online card transactions are processed through secure encrypted payment gateways.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within the UAE.

Customers selecting COD may be required to provide a valid contact number and delivery confirmation before shipment.

Payment Security

We take payment security seriously.

All online transactions are processed using secure encryption technology and trusted payment providers to help protect your payment information.

Scent Studio does not store or have direct access to your complete credit or debit card details.

Order Verification

For security and fraud-prevention purposes, some orders may require additional verification before processing.

If additional verification is needed, our customer support team may contact you using the phone number or email address provided during checkout.

Currency

All prices displayed on our website are listed in United Arab Emirates Dirham (AED) unless otherwise stated.

Failed or Declined Payments

If your payment is declined or unsuccessful:

  • Please verify your payment details
  • Contact your bank or payment provider
  • Try an alternative payment method

Orders will only be processed after successful payment confirmation unless Cash on Delivery is selected.

Cash on Delivery Conditions

For COD orders:

  • Payment must be made in full at the time of delivery
  • Customers are responsible for providing accurate delivery details
  • Repeated failed COD deliveries may result in future COD restrictions

Refunds

Approved refunds will be processed to the original payment method whenever possible.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

For more information, please review our Return & Refund Policy.

Fraud Prevention

Scent Studio reserves the right to cancel or refuse any order suspected of fraud, unauthorized activity, or misuse.

Contact Information

If you have any questions regarding this Legal Notice, please contact us:

WARDAT AL INJAZ PERFUMES L.L.C
License No.: 794516
Customer Support: Monday – Saturday, 10:00 AM – 10:00 PM
Phone: +971 4 288 8810
Email: contact@scentstudio.ae
Address: Shop No. 14, Ground Floor, Our New West Zone Mall, Mizhar, Dubai, United Arab Emirates.