Refund policy

Return & Refund Policy

At Scent Studio, operated by WARDAT AL INJAZ PERFUMES L.L.C., we are committed to providing authentic, high-quality fragrances and exceptional customer service throughout the United Arab Emirates.

Please read our Return & Refund Policy carefully before placing your order.

Return Eligibility

We accept return, replacement, or refund requests under the following circumstances:

  • The item received is damaged or defective.

  • The incorrect product was delivered.

  • The product received is significantly different from the item ordered.

  • The product is unused, unopened, and in its original sealed packaging.

For hygiene and product integrity reasons, we cannot accept returns or exchanges for perfumes or fragrances that have been opened or used, unless the product is defective or was supplied incorrectly.

Return Request Period

You may request a return, exchange, or refund within 14 days of receiving your order.

To qualify, the item must:

  • Be unused and unopened.

  • Be returned in its original packaging.

  • Include all accessories, promotional items, and original labels (if applicable).

  • Be accompanied by your order confirmation or proof of purchase.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes and fragrances.

  • Products damaged due to misuse, mishandling, or improper storage.

  • Items returned without their original packaging.

  • Clearance, promotional, or final-sale items, unless they are defective or incorrectly supplied.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days, depending on your payment provider.

  • Original shipping charges are non-refundable unless the return is due to our error or a damaged, defective, or incorrect product.

Exchanges & Replacements

If you receive a product that is damaged, defective, or incorrect, we may offer:

  • A replacement of the same item (subject to availability).

  • An exchange for the correct product.

  • A full refund, where applicable.

Return Shipping

If the return is approved because we shipped a damaged, defective, or incorrect product, Scent Studio will cover the return shipping costs.

For any other approved return, the customer may be responsible for the return shipping charges.

Restocking Fee

We do not charge any restocking fees.

How to Request a Return

To request a return, exchange, or refund, please contact our customer support team and provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the product (if applicable).

Contact Information

Company: WARDAT AL INJAZ PERFUMES L.L.C.

Trade License No.: 794516

Customer Support Hours: Monday – Saturday | 10:00 AM – 10:00 PM

Phone: +971 4 288 8810

Email: contact@scentstudio.ae

Store Address: Shop No. 14, Ground Floor, Our New West Zone Mall, Mizhar, Dubai, United Arab Emirates