Shipping policy

Shipping Coverage

We currently offer delivery within United Arab Emirates.

Shipping Charges

We offer free standard shipping on all orders within United Arab Emirates.

Any changes to shipping fees (if applicable in the future) will be clearly displayed at checkout before purchase.

Processing Time

All orders are processed within 1–2 business days (Monday to Saturday).

Orders are not processed on Sundays or UAE public holidays.

Order cut off time is 12:00 AM Gulf Standard Time (Dubai)

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Delivery Time

    United Arab Emirates

    • After processing, orders are typically delivered within 1–3 business days (Monday to Saturday), depending on the destination and courier operations.
    • Customers in select areas of Dubai may receive their orders sooner, subject to courier availability. 
    • Orders placed on weekends or public holidays will be processed on the next business day.
    • Total Estimated Delivery Time: 2–5 business days (1–2 business days processing + 1–3 business days transit).

    Important Notice

    Delivery times are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, remote delivery locations, or periods of high order volume.

    Order Tracking

    Once your order is dispatched, you will receive a tracking number via email or WhatsApp (if provided) to monitor your shipment status in real time.

    Delivery Delays

    While we aim to deliver orders on time, delays may occasionally occur due to:

    • Traffic conditions
    • Weather conditions
    • Courier delays
    • Public holidays or peak seasons

    We appreciate your understanding in such cases.

    Change of Delivery Address

    If you need to update your delivery address, please contact us within 24 hours of placing your order.

    Once an order has been shipped or is in transit, we are unable to change the delivery address.

    Order Cancellation

    Orders may be cancelled before they are shipped or dispatched.

    Once an order has been processed or handed over to the courier, it cannot be cancelled. In such cases, our Return & Refund Policy will apply.

    Damaged or Missing Items

    If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with:

    • Order number
    • Photos of the package and item(s)
    • Description of the issue

    We will review the case and provide a replacement or resolution where applicable.

    Contact Us

    WARDAT AL INJAZ PERFUMES L.L.C
    License No.: 794516
    Customer Support: Monday – Saturday, 10:00 AM – 10:00 PM
    Phone: +971 4 288 8810
    Email: contact@scentstudio.ae
    Address: Shop No. 14, Ground Floor, Our New West Zone Mall, Mizhar, Dubai, United Arab Emirates